PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. SHIPPING COSTS APPLY.

Can I return my order?
Yes, you can. If you are not satisfied with your order, you may return it within 30 days of receiving it.

The following conditions must be met:

1. The order must contain all original parts, components and packaging exactly as received.
2. Normal handling of the product is acceptable. Damage due to careless handling is excluded.
3. Products for which hygiene is important must be thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We reserve the right to charge the customer for return shipping costs.
6. Returns will be processed within 7 business days and if conditions are met, the return will be officially confirmed within this period.

We reserve the right to reject returned items if we suspect they have been used or damaged through no fault of our own.

How do I return my order?
If your order meets the above conditions, please follow these steps to initiate the return process:

Send an email to: info@saraloza.com

Please make sure your email includes:

• Order number
• Reason for return request
• Photo of the product if damaged
• Full name
• Delivery address

We will then get back to you with the return address. Never send the return to the sender — we will provide the correct address after you contact us.

The customer is responsible for all return shipping costs.

CANCELLATION CONDITIONS

The cancellation period is 14 days from the day you or a nominated third party (not the carrier) received the goods.

As we operate a fully automated system, orders are processed as soon as they are placed. Therefore we cannot interrupt the shipping process, meaning refunds before delivery are not possible.

To exercise your right of cancellation, please notify Sara Loza via a clear written statement (e.g. by email) of your decision to withdraw from the contract. The cancellation is complete once we have received the goods. Return shipping costs are the responsibility of the buyer.

Orders in Transit

As our products are shipped from Asia, there may be longer transit times beyond our control. If your order is already on its way, cancellation is not possible. Please wait until you have received the goods and then return them. You are welcome to notify us of your cancellation in advance.

Consequences of Cancellation

If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs, no later than fourteen days from the day we receive notification of your cancellation and the returned goods. We will use the same payment method you used for the original transaction unless otherwise agreed. No additional charges will be applied for this reimbursement.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.